Hot Tub Deliveries
We proudly serve Alabama, Georgia, and North Florida, delivering hot tubs directly to you. We offer free curbside delivery with every spa purchase, and a Backyard Delivery Service option with additional fees.
Once your order is placed, our delivery team will contact you within about 2 weeks to schedule a convenient delivery appointment. We aim for every spa to be delivered within 2-3 weeks, taking advantage of proximity for efficient delivery. In the rare event of delays, we will promptly notify you.
Free Curbside Spa Delivery is included with each hot tub purchased.
Exclusions and Delivery Requirements:
- Inclines, Obstructive Landscaping, and Inaccessibility: If the pathway to the delivery location includes an incline, obstructive landscaping, or is otherwise inaccessible, an additional delivery fee may be required. The customer is responsible for any arrangements needed.
- Pathway Specifications: Delivery to the backyard requires a path of at least 40" wide and 9' tall. The pathway must be flat, smooth, and dry, with no inclines, loose landscaping, or obstacles. No lifting onto steps or decks without confirmation from the delivery team.
- Customer Responsibility: The customer is responsible for removing obstructions, including gates or fences if necessary, to facilitate spa delivery.
- Visual Documentation: Providing pictures or videos showing the delivery path is encouraged for accurate assessment.
- Guarantee: While we cannot guarantee delivery, we always strive to do our best.
Backyard Delivery Process: Delivery includes placement of the spa, unpacking, and installation of the cover, along with any cover lifters and steps (if included in the purchase). Our delivery team will explain how to fill the spa and remove all packaging materials. However, electrical work is not included.
Additional Notes:
- If additional equipment, such as a crane or special labor, is needed for installation, the customer is responsible for arrangements and associated costs.
- For any questions or concerns regarding delivery, please contact us. Providing visual documentation is recommended for accurate assessments.
Small Parcel Shipments
For parts and accessories, we offer shipping via carriers like UPS or FedEx. Enjoy the convenience of having our quality products delivered right to your doorstep. Our free shipping advertisement includes free UPS Ground shipping within the United States.
Service Areas
Our retail area covers customers who live Alabama, Georgia, and north Florida. This includes zip codes beginning with one the following prefixes: 300, 301, 302, 303, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 323, 324, 325, 350, 351, 352, 354, 355, 356, 357, 358, 359, 360, 361, 362, 363, 364, 365, 366, 367, 368, 369.
Some products may be excluded in some areas. In these cases, a delivery option may not be available during checkout.
Customer Pickups
We currently do not offer customer pickups for any purchases.
Use of Third-Party Shippers
Some orders may ship from third-party warehouses. While we are unable to tightly control the fulfillment times of orders from these warehouses, we strive to work with warehousing partners who share our values and customer-centric approach.